How to make a claim

We know that even the smallest problem can bring your business to a halt, which is why we work flat out to settle valid claims as fast as we can - whether it's a broken window or a burnt out office.

And by 'settle', we don't just mean issuing payment. We work with suppliers to make sure you're back in business as soon as possible, and if necessary we'll appoint a loss adjuster to act on your behalf to recover all your insured losses.
 

24-hour claims helpline

To make a claim, call our 24-hour claims helpline on 0844 209 1509

We'll take all the details over the phone and let you know what happens next. If you're not sure if something is covered by your policy, call us anyway - we'll give you free, impartial advice about your claim.

getMY small business claims guarantee

1. We guarantee to pay all valid claims and in 90% of cases we'll give an immediate decision over the phone

2. We'll issue payment within 48 hours of agreeing settlement of your claim

3. You'll get a dedicated claims handler who'll arrange for immediate repairs and replacements where possible, so you don't have to

4. If you make a valid business interruption claim, we can agree immediate payments of up to £10,000 to keep you going while we sort out the details