FirstAssist Insurance Services Limited
PO Box 5001 Drake Circus
Plymouth, Devon
PL1 1QH
The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. FirstAssist Insurance Services Limited is authorised and regulated by the Financial Services Authority.
Our Firm Reference Number is 310671 and our permitted business is advising, arranging, dealing in and the administration and performance of non-investment insurance contracts.
You can check this information by visiting the FSA’s website www.fsa.gov.uk/register or by contacting them on 0845 606 1234.
Ownership
FirstAssist Insurance Services Ltd is a wholly owned subsidiary of Cigna.
Our product range
We are only able to offer you our own range of personal accident, travel, protection and legal expenses insurance policies underwritten by Great Lakes Reinsurance (UK) PLC.
The service that you will receive from us
We can only provide you with information about our own product range and you will not receive advice or a recommendation from us in connection with your insurance product requirements. We may ask some questions to narrow down the level and extent of cover that you require. You will then need to make your own choice about how to proceed.
Premiums
Premiums quoted are inclusive of IPT at the appropriate rate. You will be advised of any other fees relating to any particular insurance policy. Premium payments accepted by us are held as an agent of the insurer.
Complaints
If you wish to notify us of a complaint regarding your purchase of any of our insurance products please contact us either by writing to the Customer Relations Department, FirstAssist, 1 Drake Circus, Plymouth PL1 1QH or by ringing us on 0845 758 5775 (Monday to Friday 9am – 5pm). If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Financial Services Compensation Scheme
FirstAssist Insurance Services Limited is covered by the Financial Services Compensation Scheme (FSCS). This provides compensation in case any of its members go out of business or into liquidation and are unable to meet any valid claims under its policies. Further information can be obtained from the Financial Services Compensation Scheme by visiting their website at www.fscs.org.uk, by contacting them via email on enquiries@fscs.org.uk or in writing to 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN or by telephone 020 7892 7300.
FirstAssist Insurance Services Limited, Marshall’s Court, Marshall’s Road, Sutton, Surrey SM1 4DU.
Registered in England and Wales No. 04617110.
Authorised and regulated by the Financial Services Authority.